Remote SupportHealthcare
Remarkable Sweet Shop
Our partnership with Remarkable Sweet Shop helped them recover from a serious crypto-malware attack incident and emerge with a stronger, more resilient approach to cyber security.
We asked help from Focus and Renaldo the assigned Engineer was in our office right away to help as assess the situation.
Gill Pringle
Overview
Remarkable Sweet Shop is a beloved New Zealand confectionery brand known for its handcrafted fudge, nostalgic sweets, and unforgettable in-store experience. With a strong presence in Queenstown, Arrowtown and online, the business has become a must-visit destination for locals and tourists alike.
Committed to quality, creativity, and customer delight, Remarkable Sweet Shop continues to grow its footprint while staying true to its charming, boutique roots.
Our Solution
What began as a business-critical crisis quickly became a turning point. With Focus by their side, the team worked through containment, recovery, and rebuilding — all while keeping their doors open and operations running manually. The experience prompted a deep reflection on internal processes, risk management, and the importance of proactive protection.
The journey not only restored their systems but also reshaped their mindset around preparedness. Cyber training, better backups, and upgraded systems are now part of their everyday operations.
Remarkable Sweet Shop is now more cyber-aware than ever, with stronger systems, a watchful team, and a trusted technology partner behind them.
The partnership with Focus continues to grow — built on shared values of trust, responsiveness, and long-term support.
From Gill Pringle of Remarkable Sweet Shop
On the experience:
“You hear about these things happening to other businesses — then suddenly, it’s happening to you. It was scary, but we didn’t have to face it alone.”
On the priority to keep trading:
“We had to move fast. Our goal was to keep our stores open — and we did. We ran offline and got through it thanks to the team around us.”
On what changed:
“We’re now far more vigilant. What happened to us changed how we operate — for the better.”
On the partnership:
“Our goal now is to move forward, strengthen our relationship with Focus, and keep improving our systems. We like to stay pretty cutting edge — and we trust Focus to help us do that.”
If your business is struggling to navigate today’s cyber risks, reach out. Our team at Focus is here — to listen, to guide, and to help protect what you’ve worked hard to build. Don’t hesitate to reach out. Call us today.
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