Queenstown Medical Centre

Creating Better Healthcare Experiences for the Queenstown Community

Queenstown Medical Centre
Queenstown Medical Centre

We’re moving into a partnership level as opposed to just a transactional level

Ashley Light – Chief Executive Officer

Overview

For more than 50 years, Queenstown Medical Centre has played a vital role in supporting the health and wellbeing of the Queenstown community. With three practices across the Wakatipu Basin, a team of approximately 90 staff, and more than 22,000 enrolled patients, the organisation operates at the heart of one of New Zealand’s busiest and fastest-growing regions.

Alongside caring for local residents, Queenstown Medical Centre also supports thousands of visitors every year, helping reduce pressure on hospitals while ensuring patients, tourists, and the wider community have access to reliable healthcare services.

Our Solution

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Their Needs

Supporting a Healthcare Environment That Never Stops

For Queenstown Medical Centre, technology is mission-critical. Their patient management system sits at the centre of daily operations, supporting appointments, patient notes, prescriptions, communications, and clinical workflows.

As CEO Ashley Light explains:

“Without that, we literally could not operate.”
Ashley Light, CEO, Queenstown Medical Centre

With multiple practices, growing operational complexity, and increasing patient expectations, the organisation needed technology systems that were reliable, responsive, and capable of supporting both staff and patient experiences.

The team also wanted to modernise the patient journey by improving accessibility, communication, automation, and digital experiences across the organisation.

How We Helped

Creating a Better Patient and Technology Experience

Queenstown Medical Centre focused on creating a smoother and more connected experience for both patients and staff.

This included:

  • implementing Microsoft 365 across the organisation
  • improving internal communication through Microsoft Teams
  • modernising patient engagement systems
  • introducing more automation and AI-supported workflows
  • supporting online bookings, payments, and patient access tools
  • ensuring reliable infrastructure and responsive IT support

Technology became an enabler for creating a more seamless healthcare journey, empowering patients to take greater ownership of their healthcare experience while improving operational efficiency for the team.

The Results

Technology That Supports Better Outcomes

Through its partnership with Focus, Queenstown Medical Centre has been able to:

  • improve responsiveness and reliability across systems
  • strengthen operational continuity
  • support a growing and geographically spread organisation
  • enhance patient accessibility and digital engagement
  • create a more connected internal communication environment
  • enable innovation through modern workplace technologies and AI tools

Most importantly, the organisation now has confidence in a technology partnership built on trust, responsiveness, and shared long-term success.

“The longer we stay with Focus now and the longer they stay with us, I think that partnership should flourish.”

Ashley Light, CEO, Queenstown Medical Centre

The Creator Insights

What does it take to create meaningful change in healthcare, leadership, and business?

In this Creator Insight conversation, Ashley Light, CEO of Queenstown Medical Centre shares his perspective on leadership, innovation, decision-making, and creating better outcomes for both people and community.

From building patient-first experiences to embracing technology, AI, and continuous improvement, Ashley reflects on the importance of vision, adaptability, and surrounding yourself with great people.

Watch the full conversation to hear how thoughtful leadership and trusted partnerships are helping create a stronger future for healthcare in Queenstown.

Focus Technology

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