Silver Birches Dental, established in 1974 in Timaru, has grown into a highly respected dental practice within the community, known for its commitment to quality dental care for all. Under the ownership of Dr. Fraser Dunbar, who has been a key figure in the practice since 1996, Silver Birches Dental places a strong emphasis on oral hygiene and the prevention of dental and oral diseases.
The practice is supported by a team of experienced dentists and long-serving support staff, whose dedication has been crucial in building its reputation for exceptional patient care. Dr. Dunbar’s leadership and longstanding involvement have been central to the practice's continued success and growth.
Their Needs
Silver Birches Dental was in the planning stage of a major clinic refit. As part of this, they reached out to Focus Technology Group to discuss how we could partner with them in planning for the clinic refit.
Another key aspect of the meeting was the need for a local IT team that could respond to any requirements in a timely manner.
How We Helped
Focus Technology in Timaru partnered closely with Silver Birches Dental to ensure that all aspects of the refit were covered, including cabling, cabinets, Wi-Fi, firewalls, servers, and more. The team was dedicated to providing the highest level of service, addressing every need with precision and care. The work was carried out over three weeks, which involved moving equipment from room to room while the refit was in progress.
The clinic was then closed for one week during the major parts of the refit.
It was a hive of activity, with tradespeople working closely together to meet the timetable. As IT is generally one of the last tasks to be completed, careful planning enabled our team to work over the long weekend, ensuring that Silver Birches was ready for opening day.
The Results
Opening day was on time, and our team was on hand to assist where needed. The collaboration with Focus Technology has provided Silver Birches Dental with the technological agility needed to support its growth and deliver a seamless experience for both patients and staff.
Dr.Fraser Dunbar, owner said “having Focus around or someone who knows what they’re doing is a BIG help..”
Kaye Gibson, Receptionist of Silver Birches Dental is raving about Focus. “Focus is pretty good. They’re amazing! They come at a drop of a hat or he will team viewer. Marus is amazing he will come a solve any of our issues, he knows we’re not tech savvy”.
Summary
Discover how Silver Birches has enhanced their operations through their collaboration with Focus, leveraging innovative strategies to achieve greater efficiency and growth.
Get in touch with your local Focus team to find out how we can help your business
Whatever your needs are, we’re here to help.
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