Jesse says it is a huge benefit for DIAL to have the Focus team on-hand. His team does not have the capability or capacity to monitor everything in-house, so he values the proactive approach Focus takes. Focus makes suggestions about improvements and ensure things are working effectively:
“They often know about any issues before we do,” Jesse laughs!
He says having Focus as a partner means the IT system is one less thing he needs to worry about, describing it as ‘absolutely critical’ to the optimal running of the Airport.
The Focus team have recently undertaken a further cyber security audit to ensure DIAL’s systems remain protected against new threats and security issues that have emerged.
Not only did the results clearly demonstrate the progress that had been made on cyber security, but DIAL have been able to significantly reduce their cyber insurance premiums because of the systems, policies and processes they have in place.
This is a relationship built on a high level of trust, with a team who enjoy good laughs and working together in a collaborative way.
Jesse and the Focus team clearly enjoy working together – they have built and fostered a fantastic relationship over the years.
Jesse says he enjoys the team’s professional service, approachability, accessibility and the fact nothing is ever a problem:
“There’s no fear of getting mucked around by the team. If you need them to do something they get onto it straight away. Without them we can’t really function.”