“It’s really a credit to Focus that we can always trust that their services and platforms will support us. If we have issues, they understand that there are deadlines to meet and there is always someone available with a solution.”
Karen Iremonger, Focus’s Account Manager for Fiordland Lobster Company, says the company has embraced technology ahead of the curve.
“They have always been open to quality technology and they rely on it for the successful operation of their business,” says Karen.
“Because of their location, they all have remote access and are set up with communication tools to enable them to connect with their overseas branches and clients.”
The dynamic services and levels of expertise from Focus has allowed Fiordland Lobster Company to have support around the clock and seamlessly evolve with new technology.
“We are essentially their IT department and we help with onboarding new staff and tech support. We also offer new innovation, like designing a new solution – specific to them – to help measure their southern rock lobster,” says Karen.
The 15-year relationship between the two companies has resulted in a strong level of trust, particularly when it comes to new products and expenses.
“If we need a new piece of hardware, we go to them for their recommendation. They don’t just sell us the most expensive piece, they make sure that it’s the right thing for us or they’ll point me to the direction of what’s actually suited to needs of the business,” says Phillip.